Title |
Managementkompass Servicequalität : Think tank: Service-Experiece-Management ; Quick Audit: Beschwerden nutzen ; Best Practice: DZ Bank, Stadt Frankfurt/Main, ADA - das SystemHaus / Steria Mummert Consulting. [Red.: Annika Dröge] |
|---|---|
Involved |
Annika B. Dröge (Herausgeber) |
Published |
Frankfurt, M.: FAZ-Inst. für Management-, Markt- und Medieninformationen |
Extent |
26 S. : Ill., graph. Darst. |
ISBN |
978-3-89981-702-7 |
Language |
|
Country |
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Topic |
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Further information |
Literaturangaben |
Record ID |
1004935358 |
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