Title |
Handling the clash between production & consumption : a situated view on front-line service workers' competencies in interactive service / Anna Schneider |
|---|---|
Involved |
Anna Schneider (Verfasser) |
Published |
München, Mering: Rainer Hampp Verlag |
Extent |
184 Seiten : Illustrationen |
Thesis |
Dissertation, Universität Innsbruck, 2016 |
ISBN |
978-3-95710-064-1 |
Language |
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Country |
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Topic |
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Subject |
Dienstleistungssektor, Einzelhandel, Kundenbetreuung, Interaktion |
DDC notation |
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Series |
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Other editions |
Erscheint auch als Online-Ausgabe: Handling the clash between production & consumption. : A situated view on front-line service workers’ competencies in interactive service |
Record ID |
110475441X |
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