Title |
Complaints as starting point for vicious cycles in customer–employee-interactions / Eva Traut-Mattausch, Sara Wagner, Olga Pollatos, Eva Jonas |
|---|---|
Involved |
Eva Traut-Mattausch (Verfasser) |
Published |
Ulm: Universität Ulm |
Extent |
Online-Ressource |
Language |
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Country |
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Topic |
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Subject |
Reklamation |
DDC notation |
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Persistent identifier |
urn:nbn:de:bsz:289-oparu-38427-3 (URN) |
Further information |
In: Frontiers in Psychology ; 6 (2015). - Art.-Nr. 1454. - eISSN 1664-1078 |
Record ID |
1237750679 |
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