Title |
Complaint management excellence : Leitfaden für professionelles Beschwerdemanagement / Homburg, Ch./Fürst, A. Institut für Marktorientierte Unternehmensführung, Universität Mannheim |
|---|---|
Involved |
Christian Homburg (Verfasser) |
Published |
Mannheim: IMU |
Extent |
60 Bl. : graph. Darst. |
ISBN |
978-3-89333-283-0 |
Topic |
Wirtschaft |
Subject |
|
Series |
Reihe: Management-Know-how : praxisnah und aktuell. M ; Nr. 73 |
Further information |
Literaturverz. Bl. 58 - 60 |
Record ID |
967503647 |
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